Join a well-established global organisation with a strong presence across Australia and international markets. The business is a recognised leader within its industry, providing specialised products and services to a diverse range of customers.

With a strong focus on customer service, long-term relationships and continuous improvement, this is an exciting opportunity to join a supportive team where you will play a key role across service sales, customer enquiries and contract administration.

The role will suit someone who enjoys a mix of customer service, sales administration and contracts administration, with responsibility for managing quotations, following up opportunities and supporting contract renewals from start to finish.
 
Responsibilities

• Prepare, process and follow up service quotations and convert opportunities into sales;

• Respond to customer enquiries and provide a high level of customer service;

• Monitor quotation activity and proactively follow up outstanding opportunities;

• Prepare and follow up contract and maintenance renewal proposals;

• Maintain accurate customer, quotation and contract information within the ERP system;

• Coordinate with internal teams, customers and external stakeholders to progress enquiries and contracts;

• Complete reporting and administrative requirements, including month-end reporting;

• Monitor customer feedback and identify opportunities to improve processes and customer experience;

• Build strong relationships with customers and internal stakeholders;

• Manage competing priorities while ensuring tasks are completed accurately and within required timeframes;

• Work towards and exceed agreed KPIs and sales targets; and

• Support continuous improvement initiatives across the business.

What We're Looking For

To be successful, you'll ideally have

• Previous experience in administration, customer service, sales support, service coordination or a similar role;

• Experience within a service-based or technical environment is desirable;

• Strong communication and customer relationship skills;

• Experience with quotations, contracts, orders or sales administration;

• Strong attention to detail and high level of accuracy;

• Excellent organisational and time management skills;

• A proactive approach with strong problem-solving skills;

• Confidence following up customers and internal stakeholders;

• Ability to manage competing priorities and work to deadlines; and

• A positive, professional and customer-focused approach.

Benefits

• Join a leading global organisation with a strong international presence;

• 5% bonus on offer;

• Free parking on site in Seven Hills;

• Supportive and collaborative team environment;

• Training and professional development opportunities;

• Long-term career progression opportunities;

• Exposure to service sales, contracts and customer relationship management; and

• Opportunity to work across a varied and customer-focused role.

How to Apply  
 
For more information or a confidential discussion please click to reveal the contact detail for Elise Muscat at u&u on 02 8825 6600 quoting reference number 46273.
 
At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.  
 
Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.  
 
Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.
 
Please submit your resume in Word format only.